National Audit Office Spinning out MyCSP as a Mutual Joint Venture

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The National Audit Office scrutinises public spending for Parliament and is independent of government. MyCSP’s service was expensive, its service quality was at the bottom of what the scheme management board (SMB) considered acceptable and it needed major investment. It was in the middle of a longer-term improvement programme but still cost £18.37 per member per year, twice as much as the best-in-class public sector comparator. The cost to the government is projected to drop by 25 per cent to £13.78 per year by year seven of the contract.