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Government must improve oversight, control and assurance over contracted-out services. Report: Transforming contract management in the Ministry of Justice and the Home Office. Government reacted strongly in handling G4S and Serco’s overbilling, but acted as if firms were too important to fail. Government secured payments of £179.4 million from the contractors related to overbills. Government negotiated £104.4m from G4 and £68.5m from Serco overbilled on electronic monitoring contracts.